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Frequently Asked Questions

Common questions about Wryn and web scraping.

General​

What is Wryn?​

Wryn is a cloud-based web scraping platform that extracts data from websites through a simple API. No need to maintain complex infrastructure or deal with anti-bot measures.

How does Wryn work?​

Send us a URL and what data you need. We handle browser automation, JavaScript rendering, proxy management, and anti-bot bypass. You get clean, structured data back.

What websites can I scrape?​

You can scrape any publicly accessible website. However, you must comply with the website's Terms of Service and applicable laws.

Do I need coding skills?​

Basic API knowledge is helpful, but our Python SDK makes it very simple. Check our Getting Started guide.

Pricing & Plans​

Is there a free tier?​

Yes! All new accounts get 1,000 free credit per month with no time limit and no credit card required.

Can I upgrade or downgrade?​

Yes, change your plan anytime from your dashboard. Changes take effect immediately.

What happens if I exceed my limit?​

Requests beyond your monthly limit are queued until next month, or you can purchase additional requests as an add-on.

Do you offer refunds?​

Yes, we offer a 14-day money-back guarantee on all paid plans.

Technical​

Does Wryn handle JavaScript?​

Yes! We fully support JavaScript-rendered pages, SPAs (React, Vue, Angular), and AJAX-loaded content.

How do you bypass CAPTCHAs?​

We use advanced techniques including residential proxies, browser fingerprinting, and automatic CAPTCHA solving services.

Can I scrape sites that require login?​

Yes, you can provide login credentials or session cookies. Contact support for assistance with authenticated scraping.

What about rate limiting?​

We automatically handle rate limits by throttling requests and using distributed IPs. You can also configure delays.

How fast are responses?​

Average response time is 2-5 seconds for simple pages. JavaScript-heavy sites may take 5-10 seconds.

Data & Privacy​

Do you store my scraped data?​

Results are retained for 30 days by default for retrieval. You can configure shorter retention or request immediate deletion.

Is my data secure?​

Yes. All API requests use TLS 1.3 encryption, and data is encrypted at rest with AES-256.

Are you GDPR compliant?​

Yes, Wryn is fully GDPR compliant. We offer data processing agreements and honor data subject rights.

Web scraping is generally legal for publicly accessible data, but you must comply with:

  • Website Terms of Service
  • robots.txt files
  • Applicable laws (GDPR, CCPA, etc.)
  • Copyright restrictions

Who is responsible for compliance?​

You are responsible for ensuring your scraping activities comply with applicable laws and website terms. Wryn provides the technology, but does not control how it's used.

Can I scrape social media sites?​

Many social media platforms prohibit scraping in their Terms of Service. Check each platform's policies before scraping.

Support​

How do I get support?​

  • Free tier: Email support (24-48 hour response)
  • Starter/Professional: Priority email support (4-8 hour response)
  • Enterprise: 24/7 premium support with dedicated account manager

Where can I report bugs?​

Email support@wryn.io or use the in-dashboard feedback tool.

Do you have a status page?​

Yes, check status.wryn.ai for real-time service status.

Integrations​

What integrations do you offer?​

  • Webhooks for real-time notifications
  • Slack for alerts
  • Google Sheets for data export
  • Zapier (coming soon)
  • Make.com (coming soon)

Do you have SDKs?​

Yes, we provide an official Python SDK. JavaScript/Node.js SDK coming soon.

Can I use the REST API directly?​

Absolutely! Our REST API is fully documented and works with any programming language.

Features​

What data can I extract?​

Common fields include:

  • Text content (titles, descriptions, etc.)
  • Prices and product details
  • Images and media URLs
  • Contact information
  • Reviews and ratings
  • And much more

Can you handle pagination?​

Yes! We support:

  • URL-based pagination
  • Next button pagination
  • Infinite scroll
  • Load more buttons

Do you support proxies?​

Proxy management is built-in with 10M+ residential IPs worldwide. Geographic targeting available.

Can I scrape multiple pages at once?​

Yes, use our batch API endpoint to scrape up to 100 URLs in a single request.

Getting Started​

How do I start?​

  1. Sign up for a free account
  2. Get your API key from the dashboard
  3. Make your first scrape request

Do I need a credit card for the free tier?​

No credit card required for the free tier.

How long does setup take?​

Most developers are up and running in under 10 minutes.

Still Have Questions?​

Can't find your answer? We're here to help!