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Support

Get help with Wryn - we're here to assist you.

Support Channels​

Email Support​

support@wryn.io

Response times:

  • Free tier: 24-48 hours
  • Starter: 8-12 hours
  • Professional: 4-8 hours
  • Enterprise: 1-4 hours (24/7)

Discord Community​

Join our Discord for:

  • Quick questions
  • Community help
  • Feature discussions
  • Product updates

Join Discord →

Documentation​

Comprehensive guides and references:

Status Page​

Monitor service health and incidents:

  • status.wryn.io
  • Subscribe to status updates
  • Historical uptime data
  • Incident reports

Enterprise Support​

Enterprise customers receive:

  • 24/7 premium support
  • Dedicated account manager
  • Direct phone line
  • Slack channel access
  • Custom SLA guarantees
  • Priority feature requests

Contact Sales →

Report Issues​

Bug Reports​

Found a bug? Help us fix it:

Email: bugs@wryn.io

Include:

  • Description of the issue
  • Steps to reproduce
  • Expected vs actual behavior
  • API request/response examples
  • Scrape ID (if applicable)

Feature Requests​

Suggest new features:

Email: features@wryn.io

Include:

  • Feature description
  • Use case
  • Expected benefit
  • Priority level

Security Issues​

Report security vulnerabilities:

Email: security@wryn.io

Process:

  • Confidential submission
  • 24-hour acknowledgment
  • Coordinated disclosure
  • Recognition in security page

Documentation Feedback​

Help improve our docs:

  • Click "Edit this page" at the bottom of any doc
  • Submit pull request on GitHub
  • Email suggestions to docs@wryn.io

Common Issues​

API Key Not Working​

Solutions:

  • Verify key is copied correctly
  • Check key is not revoked
  • Ensure correct header format
  • Try creating a new key

See Authentication

Scraping Failures​

Solutions:

  • Verify URL is accessible
  • Enable JavaScript rendering if needed
  • Check target site isn't blocking requests
  • Review error message details

See Error Handling

Rate Limit Errors​

Solutions:

  • Implement request delays
  • Check current usage in dashboard
  • Upgrade plan for higher limits
  • Use batch API efficiently

See Rate Limits

Slow Performance​

Solutions:

  • Reduce wait times if too high
  • Disable JavaScript rendering if not needed
  • Use async mode for large jobs
  • Check target website performance

See Best Practices

Helpful Resources​

Guides​

Examples​

Schedule a Demo​

Need personalized assistance?

Book a demo with our team to:

  • Review your use case
  • Get implementation guidance
  • Discuss custom requirements
  • Explore enterprise features

Schedule Demo →

Office Hours​

Live support sessions:

  • When: Every Tuesday & Thursday, 3-5 PM IST
  • Where: Discord voice channel
  • What: Ask questions, get live help
  • Who: Product team and engineers

Contact Information​

General Inquiries​

Email: hello@wryn.io

Sales​

Email: sales@wryn.io Phone: +91-XXXX-XXXXXX

Partnerships​

Email: partners@wryn.io

Press & Media​

Email: press@wryn.io

Careers​

Email: careers@wryn.io

Social Media​

Stay connected:

Office Location​

Wryn Technologies Pvt. Ltd. Bangalore, Karnataka India

Next Steps​